Coaching Q and A

Q:  Why Hire A Personal Life Coach?      A:  Some reasons and benefits to seek out and hire Personal Life Coaches are:

  • To move ahead either professionally, personally or both
  • To achieve more balance between your work and your home life
  • To become aware of what is throwing you off balance
  • To identify your strengths and channel them into the new direction or stronger into an existing one
  • To wake up without having that haunting and nagging feeling of uneasiness for a change
  • To learn strategies and ideas to increase your overall productivity
  • To integrate a structured system to aid in setting and achieving your goals
  • To have a friendly and knowledgeable accountability partner
  • To reach important career or personal goals
  • To get clear and focused on what you want
  • To discover unidentified blocks and use effective tools to blast through them
  • To receive open, direct, honest feedback that is objective and constructive
  • To learn how to identify and redirect negative beliefs and habits that sabotage success
  • To identify and maximize strengths and minimize weaknesses
  • To keep you focused and moving toward your goals

Q: What is coaching?        A: I define coaching as the facilitation of growth and change.  Most anyone that facilitates growth and change is a coach.  There’s a saying: everything and everyone around me is my teacher.  I believe the same is true of coaching—everything and everyone around me is my coach.  Everything and everyone around me facilitates my growth and change: books, movies, friends, family, the person who challenges or questions me and my own professional coaches.

Q: Why would I hire a coach?        A:  I’ll give you 3 reasons.

1)      You hire me because you want something.  For example:

  • A sales professional wants to increase her sales numbers
  • A single man wants to find his soul mate
  • An executive wants to grow the company and get more public kudos
  • A middle manager wants to find his dream career
  • A small business owner wants to take more vacations
  • An aging man wants to get back in shape

But…even though you may want something, that may not be enough of a reason to hire a coach.  Many want something, but never hire a coach.

So why else would you hire a coach?

2)      You can’t stand to stay where you are any longer.  Not only do you want something, but you can no longer settle for the status quo.  Let’s look more closely at the examples from above for the deeper meaning:

  • A sales professional can’t cover her bills each month, is dipping into her savings, and needs to make more money fast or she’ll end up losing everything!
  • A single man has been lonely for 5 years and knows he’s afraid to ask out women he finds attractive!
  • An executive can’t get his team to take the initiative and his board of directors are breathing down his neck!
  • A middle manager is bored with his job and can’t take another year doing this meaningless job!
  • A small business owner works 80 hours a week and feels like a slave to her business!
  • An aging man is feeling “old” and starts to realize that some of his friends haven’t lasted this long and if he doesn’t clean up his act he may not have much longer either!

And…this may make you start looking for a solution to your problems and perhaps to start looking for a coach. But, this may still not be enough of a reason for you.

So what’s the bottom line of why you would hire a coach?

3)    People will hire me because I create and demonstrate certainty that I can effectively help you.  You need to feel sure that coaching will work and that it will work for you.

And here’s how:

  1. I teach solutions to you to solve your challenges.
  2. I am hired because I demonstrate my understanding of you and your situation.  I explain the “ins and outs” of the situation you’re facing so that you can hear it for yourself and gain further clarity.
  3. I show up fully present, totally focused on you and your intention for this session.   I hold neither judgment nor attachment to what you share.  I am there for your benefit.
  4. I cite examples of similar situations so you can have a greater understanding of where I can be of assistance to you.
  5. We discover if we have the same understanding or not.   I will be honest in all of my dialogs with you as to how I can support you in your discovery of the solutions you seek; or I will refer you to another who I believe can.  You are always at choice.
  6. I offer a satisfaction guarantee on my coaching.  I don’t guarantee results because a large percentage of results depend on the clients themselves, like how much effort is put in, how much you follow through and the like.  There is personal responsibility involved.  I’ll do my part and you’ll do yours.
  7. If after the first month you don’t agree that the work we’re doing is making the difference you’re looking for, or if you aren’t happy with my service, we can stop co-working together and I’ll refund 50% of that month’s fee.  That way both your time and resources and mine are fairly honoured.
  8. I am confident that I can assist you in gaining clarity of your problem, goal or direction, produce an easy to implement plan of action and support you in attaining what you intended to gain from our coaching experience.

Q:  How does coaching differ from consulting?          A:  Coaching is about teaching somebody to fish.  Consulting is more like doing the fishing for the person.  In coaching, I identify what you want and what your challenges may be.  I authentically demonstrate understanding of your goal, share how I will help you overcome your challenges and support you as you get what you want.  Coaching is about you, the client and what you want and need.  My skills are definitely important, but the emphasis is on how I can help you to facilitate your own change.

How does coaching differ from therapy?        A:  The big difference is that coaching is about helping you get what you want starting from where you are right now.  Therapy is about helping you identify and overcome what may have happened to you in the past.

Q: What is a professional coach?         A:  A professional coach is anyone who gets paid to facilitate growth and change.  While you may randomly grow and change from experiences in life and from people you meet—such as someone who you feel has changed your life forever—there are people who get paid specifically to help others develop and transform.

Some specific types of growth and change that people often hire coaches for are:

  • discovering why you feel unhappy or dissatisfied with your life
  • identifying those nagging thoughts and feelings of unease or unrest
  • working with a supportive person to discuss your ambitions
  • starting a new lease on life
  • gaining confidence in dating after a break up or loss
  • entering a new relationship with new knowledge and skills
  • turning around an existing relationship
  • finding meaning in life
  • looking at business growth
  • finding the right career
  • starting a business
  • making sound executive decisions
  • getting employees to work well together
  • facilitating a smooth merger

Q:  How does coaching work?     A:  Generally the coach helps clients achieve goals.        A:  There is no exact formula for what happens in coaching sessions. In general, during a coaching session I find out what you want to address, or how you want to grow or change.   This usually involves goals like starting a business, getting a better job, finding a mate, making more money, losing weight, and so on.  Sometimes you will know exactly what you want, and sometimes figuring that out is part of the coaching process.

Next, we create a plan for achieving these goals, addressing problems and finding solutions. You may also identify the challenges that may be standing in the way of successfully achieving change, and we figure out a way to address any challenges.

Then, we will measure your progress.  Are you moving closer to the desired result or not?  If yes, it might be worthwhile to investigate how the process could be sped up.  If you are not getting closer to the desired result, we’ll discuss where the breakdown could be.  Perhaps there is a problem with the plan, or the plan is not being properly followed.  We may discover a hidden fear and then address that stuck feeling.

The process of checking in and helping you stay accountable and on course for change will go on until you feel like progress is steady, no big bumps in the road; or until the desired result is accomplished.  Most often you want to work on more than one goal and we will discuss a few plans of action, but not too many as not to be overloaded or overwhelmed.   You lose ground and focus when you take on too much.

This is a simplified version of the coaching process.

Q:  What is the format of coaching?     A:  Most coaching sessions are held through weekly phone/Skype sessions.     A:  There are many formats for coaching.  Remember that coaching is the facilitation of growth and change. With this in mind, coaching shows up in a various shapes and forms.  The premium version of coaching is one-on-one coaching either over the phone, via Skype or in person. I coach one-on-one and also work with clients in small groups. Usually, group coaching revolves around one goal that all the participants have in common.

Sometimes I meet with you in person.  There are certain things that I like to get together with you to do, but generally, the phone works really well.  Most people feel more comfortable connecting and dialoging while in the comfort of their familiar surroundings.

There are many advantages to phone coaching.  It’s more convenient for client and coach, you and me.  I can work with you from any place in the world.  There’s no travel time for you or for me.  You can get on the call, focus on the task at hand, get right off the call, and go on to other things that you want to do.  That’s a big benefit.  It saves time and energy because neither of us has to drive anywhere.

Also, another benefit is a level of feeling more free, safe and secure to say whatever is on your mind.  Over the phone is somewhere between e-mail and in person.  I usually conduct the initial interview with new clients over the phone so there are no visual filtering or biases affecting you—we’re just listening to what the other person is saying.

Some coaches meet with clients twice per month and some every week.  Sessions can be 20 minutes long, 90 minutes in length or anything in between.  I even have ½ and full day VIP Day sessions to laser focus on solving particularly large or persistent problems.  However usually, I meet with you on a weekly or bi-weekly (every two weeks) basis for a 30 minute session by phone.

Q:  Are there professional standards for the coaching industry?
A:  Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this click here:

Q:  How will I know you are the right coach for me?
A:  During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So before you say “yes”, you will have a sample of what the coaching experience will be like. Until then, click on my BIO page to learn more about myself and my approach in coaching.

Q:  How do I get started in the coaching process?
A:  If you are interested in beginning the coaching process, please contact me via phone so we can schedule our initial discovery session to further explore the details of the coaching relationship.

Q:  What can you expect from me as your coach?
1.  Be a partner in bringing out the best, the deepest, and the truest in you
2.  Provide safety, encouragement and support; an environment in which you can relax and explore
3.  Respect the confidentiality of the agreements we make
4.  Expand your view of what is possible and promote discovery of new insights
5.  Give you input, straight feedback and operate as a sounding board
6.  Listen carefully to what you say and ask questions that increase awareness
7.  Be an on-going resource for you in accomplishing your intentions

Q:  What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?
A:  Yes, I call it my “participate and get your money back” guarantee. If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let me know this is not working for you and I will completely refund your money. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow up work, etc, then we will not refund your money

Q:  Can I contact you in between our scheduled coaching sessions?                             A:  Yes!  In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have “just in time” coaching via your Private Client Website.

Q:  What makes up a Welcome Packet and what do I do with it?                               A:   A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process.  By completing the information in the welcome packet, you are providing me with some helpful information so I know best how to support you, guide you and work together with you.  It includes a “Client Profile” form, a “Goals” form and also a “Discovery” form.  You will also find our coaching agreement located in this packet.  It is customary for you to complete these items prior to our initial coaching session together.

Q:  What if I need to reschedule my appointment?                                                     A:   It’s easy.  With at least a 24 hour notice, you can reschedule any appointment by using the on-line calendaring system.  Just follow the steps you did to set up your original appointment.   You’ll see your new appointment reflected and I will receive an email notification letting me know of the change.

Q:  How do I Pay for the coaching services                                                                          A:  Credit Card or Pay Pal

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